Service in Action: Healthcare
AUTOMATING THE PATIENT REGISTRATION AND ADMITTING PROCESS
Oil and natural gas companies need to be able to monitor their equipment constantly to:
Typically, when a patient arrives in the hospital’s emergency room (ER), their vitals along with their basic information are taken by the reception nurse. Patients are then asked to sit in the waiting area and are taken back to an ER bed in order of the perceived severity of their illness or injury, not the order in which they arrived. Once they are placed in a bed, an assistant with a laptop comes by to ask more in-depth questions about the patient’s health history, medications, and insurance information. To complicate matters, there are people who don’t have a primary care physician (PCP) or insurance who use the ER for their primary care, adding to the number of patients in the ER.
The reception and triage nurses are manually retrieving and recording an immense amount of confidential data and information, especially on a busy day, which can lead to errors in what is recorded. As the nurses attempt to manage new walk-in arrivals with new ambulance arrivals and waiting area patients constantly asking how long it will be before they are seen, their data retrieval and recording becomes rushed, increasing the chances of human error affecting the information and data being recorded. These chances majorly increase during spikes in illness, such as during a bad flu season. So it is easy to see the issues created when the COVID-19 pandemic surfaced causing so many ER and hospital admissions that they were running out of beds.
Human error in information retrieval and recording was an issue for many hospitals even before the pandemic, but many didn’t see it as a big enough issue to address until the large influx of patients rarely seen before the pandemic exacerbated the resulting issues of these errors. This scenario exemplifies how a healthcare organization’s enterprise IT system needs to be evaluated and issues addressed when preparing for a worst-case scenario such as a pandemic.
Business Process Automation (BPA) can remedy many of the headaches caused by a manual patient registration and admitting process. Specifically, Robotic Process Automation (RPA) can automate data reconciliation by setting up a robot (bot) that logs in to many different healthcare facilities as well as insurance claim sites to verify patient data. In addition to speeding up the verification process, the security of the information is greatly increased by eliminating the need for a person or multiple people to have the login information and view the confidential information.
Orayaah’s expertise in identifying and implementing business processes with RPS can provide similar benefits to your organization, including: