Business Analyst I

Job Description

Job Responsibilities:

Data Analysis, Requirements Management and Project facilitation

• Develops business insights based on analysis of results, and communicates key findings to various members of management to facilitate data-driven decision-making
• Leads efforts to define business and systems requirements including documenting processes, business requirements and resulting technology needs
• Prepares reports, gathers data, performs analyses, and evaluates opportunities
• Develops polished executive-level presentations and confidently delivers the information to internal business associates and external clients in a clear and concise fashion
• Assists in identifying best practices through a review of processes
• Establishes and maintains relationships with various departments
• Assists with User Acceptance Testing by creating and executing test scripts for user stories, bugs and regression testing
• Manages project requirements, schedules and implementation
• Aligns appropriate resources to complete assigned projects on time and within budget
• Escalates obstacles/issues to meeting timelines and deliverables
• Reports project status according to prescribed timelines for a given project

Educational/Experience/Minimum Requirements

Education:

• Bachelor’s degree in Business, IT or directly related field, or other technical certifications, programs or experience to demonstrate proficiency in role.

Experience

• Four (4) years’ experience as a Business Analyst

Knowledge, Skills & Abilities

• Strong oral and written communication skills with all levels of management, end-users and peers
• Good leadership, interpersonal and motivational skills
• Time management, organizational and analytical skills
• Knowledge in operational business processes and systems
• Proficient in various software programs, including Excel, Word, Outlook and PowerPoint
• Understanding of database concepts; experience writing basic SQL select and join statements
• Demonstrated knowledge of process improvement
• Strong knowledge of Project Management methodologies and processes (Agile, Waterfall, etc.)
• Ability to estimate work effort for Requirements and Testing activities
• Solid experience with requirements management processes and tools (UML, Jira, Confluence, Flowchart, Data Flow Diagrams, Business Process Modeling, etc.)
• Experience with change management processes and systems
• Experience working with Business and Development teams to elicit, define, document and track requirements
• Understanding of databases, logic views, query tools, and standard file layouts for conversions and interfaces

Work Conditions

Work Environment

When considering the work environment associated with this job, the following factors may apply:

• indoors during all seasons and weather conditions
• amount of local and/or multiple location traveling required
• business dress is required

Work Postures

When considering the work postures associated with this job, the following factors may apply:

• Sitting continuously for many hours per day, up to 6 hours per day

Physical Demands

• considering the physical demands associated with this job, the following factors may apply:
• effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Work Hours

When considering the work hours associated with this job, the following factors may apply:

• Standard work hours apply; however additional hours may be needed based on project or other needs

Field Support Engineer I

Job Description

Supervisory Responsibility (Y/N): N

General Accountabilities

The Field Support Engineer I works with the regional field locations as the primary technical resource to evaluate customers' needs both short and long-term. Field Support Engineer will be expected to travel throughout the USA/Canada. Will oversee and assist in infrastructure projects onsite. Participate in the 2nd level escalation service desk queue when available and facilitate and triage urgent support requests, issues, or incidents. These team members will need to be highly energetic and personable, ready to solve the IT challenges, willing to take direction from the corporate IT team.

SPECIFIC RESPONSIBILITIES

85% Field Projects

• Will be responsible for providing professional onsite end-user technical support and training on new Cisco IPT solutions.
• A clear understanding of structured cabling standards.
• Coordinates with Network Engineering to implement systems that meet corporate objectives and standards.
• Work with Vendors onsite to implement new infrastructure.
• Perform analysis and capacity planning for field infrastructure system expansion and upgrades.

15% Field Support

• Going onsite to locations that are experiencing chronic issues to help assist with a resolution.
• Communicate to team members and management on locations root cause analysis.
• Have a clear understanding of VOIP protocols including H.323 and SIP.
• Supporting MACD request such as name changes, resetting voicemail, and physical relocation of equipment.

Core / Critical Competencies

Demonstrates a Commitment to Services Excellence, Trustworthiness and Integrity

• Acts within and upholds the CLIENT Code of Conduct and Dignity Promise Standards and demonstrates corporate values.
• Is trusted by others; keeps commitments to others.

Promote Innovation

• Comes up with new ways to look at problems and processes in their work.

Achieve Results

• Works productively with minimal supervision; achieves work objectives in a timely manner; works to resolve routine problems promptly and effectively

Display Adaptabilities

• Is open to new and different ways to accomplish work.
• Responds positively and productively to new initiatives or changes in priorities.

Communicate Effectively

• Conveys facts and information clearly in written and spoken communications.
• Shares viewpoints and information openly and listens attentively to others’ ideas and suggestions.
• Communicates in a timely and effective manner with manager.

Collaborate with Others

• Proactively contributes to group objectives; volunteers to help others as needed; welcomes ideas and input from others.

Build Productive Relationships (Internal / External)

• Relates to others in open and helpful manner; consistently treat others with respect.
• Maintains composure in challenging situations

Build Productive Relationships (Internal / External)

• Relates to others in open and helpful manner; consistently treat others with respect.
• Maintains composure in challenging situations

EDUCATIONAL/Experience/MINIMUM Requirements

Experience:

• The ideal candidate will possess a minimum of 2 years’ experience. As Field Support Engineer, you should have knowledge of analog and digital circuitry, structured cabling, network infrastructure, and experience with cisco telephony.

Knowledge, Skills & Abilities:

• Knowledge and experience with Cisco switching and routing
• Ability to function independently with minimal supervision
• Strong oral and written communication skills
• Time management proficiency
• Strong interpersonal and relationship-building skills, conducive to team development

Work Conditions

Work Environment

When considering the work environment associated with this job, the following factors may apply:

• Work indoors during all seasons and weather conditions
• Heavy amount of local and/or multiple location traveling required
• Standard business dress is required

Physical Demands

When considering the physical demands associated with this job, the following factors may apply:

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Work Hours

When considering the work hours associated with this job, the following factors may apply:

• Working a number of evenings every month

INCIDENT ANALYST I

JOB SUMMARY

Responsible for providing end user support and maintaining the system. Must have an understanding of operational business processes. Responsible for being able to identify potential data issues (write a bug) as well as propose alternatives that could be supported and utilized effectively.

JOB RESPONSIBILITIES

Data Analysis and correction, incident resolution and problem escalation

• Reviews, accepts or rejects assigned incidents according to defined Service Level Agreements (SLAs)
• Investigates and analyzes incidents for immediate fix
• Escalates incidents requiring code fixes for immediate or long-term resolution
• Uses SQL query skills to analyze back-end data via select and join statements
• Shares knowledge and cross-trains team members in subject matter area(s)
• Implements incident resolution via front end application changes or back-end data fixes
• Documents and tests fixes requiring back-end data changes, and manages through defined Change Request process
• Validates resolution of, and closes incidents
• Assists in identifying best practices through a review of processes
• Identifies common themes/issues requiring system changes and performs necessary testing to validate
• Establishes and maintains relationships with various departments
• Escalates critical incidents to leadership team

MINIMUM REQUIREMENTS

Education

• Bachelor’s degree in with emphasis in Accounting, Finance, Business, Information Systems or a related discipline

Experience

• Two (2) years’ experience as an Incident or Application Analyst
• Minimum of Five (5) years’ business experience

Knowledge, Skills and Abilities

• Strong oral and written communication skills with all levels of management, end-users and peers
• Good interpersonal and motivational skills
• Knowledge in operational business processes and systems
• Experience with ticketing/incident management systems
• Proficient in various software programs, including Excel, Word, Outlook and PowerPoint
• Understanding of database concepts; experience writing SQL select and join statements
• Demonstrated knowledge of Incident Management
• Strong analytical skills around problem management and root cause analysis
• Experience with change management processes and systems
• Experience working with customer and development teams preferred.

WORK CONDITIONS

Work Environment

• Work indoors during all seasons and weather conditions
• Limited amount of local and/or multiple location traveling required
• Standard business dress is required

Work Postures

• Sitting continuously for many hours per day, up to 6 hours per day

Physical Demands

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Work Hours

• Working a number of evenings every month

IT Help Desk Support Specialist

Job description

Onsite Support Specialist

Job Summary:

As a member of the IT team, the onsite support specialist is considered a desktop support expert responsible expert responsible for computer hardware, software and peripherals.

Onsite

Support is a proactive service that is offered to make sure the computer is functioning correctly and can be optimized for the best performance. The Onsite Support Specialist also enforces the company’s desktop and laptop policies and procedures, supporting locations locally and coast to coast.

Essential Responsibilities and Duties:

• Must have 3+ years phone support experience with level 1 and 2 experience
• Must have experience with ITSM & remote control support
• Must have excellent customer service skills
• Will include 1 weekend day working/ 1 day off during the week/ 40 hour/ shifts vary between 8am to 11am start times
• Microsoft OS 10 and office suite experience needed
• Must be willing to work in office
• Provides second-line investigation and diagnosis
• Resolves and closes incidents/service requests as per help desk procedures & allocated timelines
• Escalates unresolved incidents/service requests within agreed timescales
• Logs relevant incident/service request details per help desk procedures
• Communicates with client regarding incident progress
• Ensures tickets are always updated until issues are resolved
• Complies with Quality Health Safety Environment (QHSE) and IT policies
• Performs staging of PCs
• Performs IMAC (Install, Move, Add and Change)
• Conducts hardware and software maintenance and support
• Troubleshoots and resolves PC incidents and/or VIP requests
• Coordinates with Service Desk for hardware repair
• Assists with Site Security Officer (SSO) on IT security issues and virus elimination
• Assists local Server Team when server maintenance is required
• Special events coverage
• Connected Backup client support
• Local network support and/or assists centralized Network team

Key Competencies:

• Customer centric attitude
• Windows system administration
• Strong Troubleshooting Skills

Qualifications:

Minimum Education: Bachelor’s Degree in Computer Science or other relevant field 3+ years’ experience preferred

Behavior:

• Fluent in English
• Willingness to work flexible hours when needed
• Initiative
• Ability to write technical support documentation a plus
• Excellent customer interface skills
• Good interpersonal communication skills
• Understanding of customer satisfaction principles and practices
• Team player
• Ability to work under pressure
• Good organizational and time management skills
• Good analytical and problem-solving skills
• Maintains strong attention to detail in high-pressure situations
• Strong communications skills, both written and oral'

Knowledge, Skills and Abilities

• Strong oral and written communication skills with all levels of management, end-users and peers
• Good interpersonal and motivational skills
• Knowledge in operational business processes and systems
• Experience with ticketing/incident management systems
• Proficient in various software programs, including Excel, Word, Outlook and PowerPoint
• Understanding of database concepts; experience writing SQL select and join statements
• Demonstrated knowledge of Incident Management
• Strong analytical skills around problem management and root cause analysis
• Experience with change management processes and systems
• Experience working with customer and development teams preferred.

Work Location:

Orlando, FL

Work Remotely:

No

Job Types:

Full-time, Contract

PROBLEM ANALYST

Job description

Job Summary:

Responsible for identifying repeat requests and perform root-cause analysis and recommend solutions to reduce repetitive cases. Automate repeatable incidents/tasks and reduce the manual effort. Write complex scripts and queries to perform custom data parsing / ingestion, updates, and extractions to support various business processes. Must have an understanding of Information Technology procedures, business and technical design processes and reporting requirements to support those processes. Provide guidance and mentoring to less experienced Analysts on the team.

JOB RESPONSIBILITIES

• Assess, coordinate and review all issues and impacts associated with HMIS (Hanlon Management Information System) support and business processes
• Capable of identifying repeat requests and perform root-cause analysis and recommend and implement preventive actions. Utilize code reading skills and debug .Net code to identify and diagnose potential application issues and assist other employees through problem solving steps.
• Automation of repeatable incidents/tasks and reduce manual effort.
• Perform Data analysis to determine Patterns and Trends.
• Strong customer communication, especially while in handling production issues and engage required stakeholders for resolution.
• Managing multiple support requests and ensuring cases are successfully completed timely and within scope.
• Develops advanced SQL queries to investigate issues, analyze data and correct data discrepancies
• Prepares detailed and accurate documentation of queries and testing
• Researches and Analyzes complex issues and creates data fixes using SQL

MINIMUM REQUIREMENTS

Education

• Bachelor’s degree in Accounting, Finance, Business or Information Systems or a related discipline

Experience

• Four (4) years’ experience working as a .NET Developer
• Knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3
• Knowledge of ASP.NET framework, SQL Server and design/architectural patterns
• Familiarity with architecture styles/APIs

Knowledge, Skills and Abilities

• Proficient with Visual Studio and have the ability to review stored procedures and .net code and research production issues.
• Proficient with SQL tools and techniques and understand complex queries.
• Ability to use Microsoft office products and utilize them to manipulate complex data structures.
• Application Support and Maintenance Experience for minimum 3+ years, recently
• Experience in development and production support of Angular Web Applications, Web Services and API in .Net
• Experience in handling production support activities such as incident management, problem management, etc.
• Ability to meet deadlines; ability to perform work with speed and accuracy
• Ability to organize work in an efficient manner; ability to work well under stress and time pressures
• Strong problem-solving skills, troubleshooting skills, and decision-making ability
• Good initiative and assertiveness; strong dedication to quality customer service
• Strong verbal and written interpersonal and communication skills

WORK CONDITIONS

Work Environment

• Limited amount of local and/or multiple location traveling required
• Standard business dress required

Work Postures

• Sitting continuously for many hours per day, up to 6 hours per day

Physical Demands

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Work Hours

• Potential to work occasional evening hours, based on project or support requirements

TECHNICAL PROJECT MANAGER

Job description

Job Overview

Our client is a leading company in its industry, looking to hire a talented Technical Project Manager professional to join their team. If you're excited to be part of a winning team, this is a great opportunity to grow your career!

JOB RESPONSIBILITIES

• Establish and implement training processes and strategies for all technical personnel
• Analyze, plan and develop requirements and standards in reference to scheduled projects
• Assign and oversee the daily tasks of technical personnel while ensuring all subordinates are actively working toward established milestones
• Hold regular technical team meetings to determine progress and address any questions or challenges regarding projects
• Determine and define clear deliverables, roles and responsibilities for staff members required for specific projects or initiatives
• Research and evaluate hardware and software technology options and weigh the cost/benefit analysis when making large purchases on behalf of the company
• Recruit and train exceptional employees to fulfill posted positions within the technical department
• Update and maintain all production technologies ensuring proper maintenance and installation

Qualifications

• Bachelor's degree in computer science, business, or a related field
• 5-8 years of project management and related experience
• Project Management Professional (PMP) certification preferred
• Proven ability to solve problems creatively
• Strong familiarity with project management software tools, methodologies, and best practices
• Experience seeing projects through the full life cycle
• Excellent analytical skills, and data integration
• Strong interpersonal skills and extremely resourceful
• Software architect / developer background strongly preferred (SQL)
• Experience mentoring, coaching and developing rising talent in the technology department
• Experience working in a high-level collaborative environment and promoting a teamwork mentality
• Managerial experience applying analytical thinking and problem-solving skills
• Ability to predict challenges and seek to proactively head-off obstacles
• Proven ability to complete projects according to outlined scope, budget, and timeline

Limitations and Disclaimer

• This job description describes the general job duties, accountabilities and physical requirements associates with the position; it is not an exhaustive list of all the duties, accountabilities, or skills required for the position.
• The general job duties, accountabilities and physical requirements associated with the position are subject to modification to reasonably accommodate individuals with disabilities. Some physical requirements may exclude individuals who pose a threat or risk to the health or safety to themselves or others.
• This job description neither states nor implies that the listed general job duties, accountabilities, and physical requirements associated with the position are the only tasks expected of an employee. An employee is also required to follow any other job-related instructions and perform any other job-related tasks requested by their supervisor and not in violation of any applicable laws, regulations, or rules.

Requirements are representative of minimum levels of knowledge, skills, and abilities.

• Proficient with Visual Studio and have the ability to review stored procedures and .net code and research production issues.
• Proficient with SQL tools and techniques and understand complex queries.
• Ability to use Microsoft office products and utilize them to manipulate complex data structures.
• Application Support and Maintenance Experience for minimum 3+ years, recently
• Experience in development and production support of Angular Web Applications, Web Services and API in .Net
• Experience in handling production support activities such as incident management, problem management, etc.
• Ability to meet deadlines; ability to perform work with speed and accuracy
• Ability to organize work in an efficient manner; ability to work well under stress and time pressures
• Strong problem-solving skills, troubleshooting skills, and decision-making ability
• Good initiative and assertiveness; strong dedication to quality customer service
• Strong verbal and written interpersonal and communication skills

To perform this job successfully, an employee must possess the abilities and aptitude to perform each duty, accountability, and physical requirement proficiently.

Job Types: Full-time, Contract

junior graphic designer

Job Description

Overview:

Orayaah has passionate people, delivering unparalleled service and working with a purpose to serve our team members, guests, and communities.

From our headquarters in Houston, TX, we're a leading operator and franchiser.

Overview:

• Design print & digital marketing materials
• Develop creative focused on a brand goals and objectives
• Work collaboratively with creative & marketing team
• Be able to embrace constructive feedback
• Be self-sufficient and able to independently develop processes

Requirements:

• 3 - 5 Year Experience in an agency or in- house role
• Must be proficient in Adobe creative Cloud Suite
• Preferred experience in Basecamp
• Preferred 4 year degree in Design or Design Communications